There are two booking types students can select from: Ongoing and Fixed. These options were added with the understanding that some students want ongoing tuition and others want a fixed number of lessons.
After the first lesson
There is a 48 hour notice period after your first lesson, when you can cancel future tuition. If you decide to continue, you will then be billed in advance for 4 lessons.
These lessons can be taken at any time and are arranged directly with your tutor - you don't need to book following tuition online. For example, if you have an exam approaching, you can have multiple lessons in a week. Meanwhile, if you're learning a vocational subject, you can have periodical lessons.
When your tutor invoices for a lesson, it will deduct a lesson from your block. When all lessons have been taken, the next block is automatically billed. We will notify you when your tutor claims for a lesson. Past lesson dates are listed in each block receipt.
Ongoing
If you selected the Ongoing booking type, tuition will continue indefinitely after the first lesson. There is no set end date. This is useful for students who are studying their chosen subject for the foreseeable future, such as learning a musical instrument.
Fixed
Choosing a Fixed booking is ideal if tuition will be short-term, such as revision preparation for an exam like GCSEs. You need to select the number of lessons you want with the tutor. When all lessons are taken, the booking is closed.
If there is only 1 lesson in the booking, it will be closed when the tutor claims for the lesson. Otherwise, you will be billed in blocks of 4 lessons until the booking is complete. If the number of remaining lessons is less than 4 when your next block is invoiced, you will be billed for this amount.
Tutor preference
Tutors can specify a minimum number of lessons for students who select a Fixed booking e.g. a tutor may choose 10 lessons minimum for any booking.
For Fixed bookings, you can search for tutors who agree to teach the number of lessons you want. This is a filter you can enable on the search page.
Making changes
You can make changes to your booking from the bookings page. This includes:
- Booking type - You can change between Ongoing and Fixed. If you are changing to Fixed lessons, you need to select how many lessons you want before the booking is closed. This amount must be the same or more than the lessons remaining in your current block.
- Remaining lessons - You can increase or decrease the number of lessons in a Fixed booking. The amount selected must be the same or more than the lessons left in your current block.