Terms and Conditions - Students
The terms in this agreement are made between the tutors that operate using the services of TeachTutti and all students that receive lessons through the company. TeachTutti act on behalf of tutors who meet its stringent standards, including possessing a safety check. The terms define the arrangements between the tutor and the student for the provision of tuition.
Statement of Terms and Conditions
This Agreement sets out terms and conditions governing the relationship between the tutor operating privately through TeachTutti and the student.
For the purposes of these terms the ‘student’ is defined as one person, or as a group of people who want to receive lessons jointly, such as a parent and child. If the student consists of a number of people then each member of the group agrees to be bound by the terms of this contract, regardless of whether one person pays for all tuition fees.
If the student is below the age of 18 then these terms will apply to the parents or guardians of the student and TeachTutti. All references to the term ‘student’ below will refer to the parents or guardians of a person below the age of 18 and receiving tuition from TeachTutti.
TeachTutti will offer the student a first lesson on behalf of a certified tutor at the student’s home, the home of the tutor, or online. The tutor will possess a safety check and suitable qualifications and/or teaching experience. The student is not committed to any following lessons after the first lesson. They can choose afterwards whether to continue tuition.
Tutors operating through TeachTutti are encouraged to approach tuition by enabling the student to meet his or her aims whatever those might be. The tutor will not impose their own preferences/opinions on those aims.
There are two booking types: Ongoing and Fixed. Ongoing tuition continues indefinitely with no end date. Fixed tuition is for a set number of lessons chosen when the booking was made. Students can update a regular booking to Ongoing or Fixed. Students are also able to increase or decrease the number of lessons remaining in a Fixed booking.
If the student decides not to continue tuition after the first lesson, they can to claim a full refund. This claim will only be valid if it is received within 48 hours of the lesson taking place.
Tutors choose their pricing per lesson length and teaching location, which is displayed clearly on their profile page. All lessons are invoiced and payments are collected by TeachTutti on behalf of the tutor. These payments are transferred weekly to the tutor after receiving an appropriate invoice for lessons completed. TeachTutti charge a 12% fixed fee for all lessons arranged with the service, which is added to the lesson cost and displayed in the pricing breakdown on the tutor’s profile.
If the student chooses to continue after the first lesson he/she will enter a four lesson block at their specified length, subject and location. The student is required to pay in advance for this package.
Payment for each lesson block will be taken using the payment provider chosen when the first lesson was booked: Stripe, or the direct debit provider GoCardless. The payment will be withdrawn in advance of these lessons taking place. Upon completion of these lessons, the next block will be automatically invoiced and payment withdrawn. For Ongoing lessons, this process will continue until the student ends tuition. Fixed tuition will continue this way until the remaining lessons are fewer than the default 4 lesson block. The outstanding lessons will then be billed and the booking will close when the tutor has claimed for all lessons.
If the student needs to cancel a lesson, they must directly contact their tutor. The cancellation notice period is 24 hours. If the student does not provide this notice period – regardless of reason – the tutor is entitled to claim for the full lesson cost. The decision to claim for the full lesson cost is made by the tutor.
If the student is dissatisfied with the service received, he/she can take the following steps:
- Speak to the tutor directly and request changes to the teaching arrangements.
- Contact TeachTutti to resolve any issues.
TeachTutti will agree an approach with the student to address the identified problems and will consult with the tutor before deciding on an appropriate response. In extreme circumstances this might involve the replacement of the tutor. A replacement tutor can be selected from within the TeachTutti directory. If no alternative tutor is available, TeachTutti reserve the right to replace the tutor typically within 1 month of being notified by the student.
Fees will only be refundable for a serious failure in service delivery, such as tutor non-attendance at an agreed tuition session.
TeachTutti welcomes feedback from students at any time. Students and other service users can provide feedback using the independent review provider Trustpilot. This will be prompted after a sufficient number of lessons have been completed.
TeachTutti welcomes all feedback and will use every comment it receives in order to develop its services further.
TeachTutti act as a recruitment agency on behalf of certified tutors living in London.
Student payments are not received as profit to TeachTutti. Payments made by students are to their tutor only and the company holds these payments temporarily. They are transferred to the tutor on a fortnightly basis after the company has received the tutor’s invoice for lessons completed.
TeachTutti generate income from a 12% fixed fee charged to the student at the time of payment. This fee is deducted before the remaining lesson payment is transferred to the tutor.
Termination of tuition
Fixed bookings will close when all lessons have been taken. The student may also choose to terminate a booking early at the end of a lesson block. The student may also terminate lessons before the end of the agreed block period. Payment will only be refundable if TeachTutti has failed to deliver the services specified in these terms.
Acceptance of these terms
By engaging in lessons with TeachTutti, you agree to these Terms and Conditions as displayed on the TeachTutti website and in writing if requested separately.
You agree not to engage directly with the tutor appointed by TeachTutti for any tuition services within 12 months of the final lesson received from TeachTutti.